Terms of service

This website is operated and maintained by Poppyvie. Throughout the site, the terms “we”, “us” and “our” refer to the Poppyvie brand. We grant you access to this website, including all information, tools, and utilities available herein, contingent upon your compliance with and acceptance of all terms, conditions, notices, and policies specified here.

By browsing our platform and/or completing a purchase, you engage in our “Service” and consent to be legally bound by the following stipulations (“Terms of Service”, “Terms”), alongside any supplementary policies referenced throughout this document or accessible via hyperlink.

SECTION 1 - DIGITAL STORE USAGE

By consenting to these Terms of Service, you affirm that you have attained the age of majority in your respective state or province of residence.

  • You are strictly prohibited from utilizing our merchandise for any unlawful or unauthorized activities.

  • Any breach, infraction, or violation of these Terms will result in an immediate and unilateral cessation of your Services.

SECTION 2 - ACCURACY OF ACCOUNT & BILLING RECORDS

We retain the right to decline or cancel any order submitted to our store. At our sole discretion, we may restrict or invalidate quantities purchased per individual, per household, or per transaction. You agree to supply current, complete, and precise account and transaction details for all purchases conducted on our store. For further guidance, please consult our official Returns & Refund Policy.

SECTION 3 - MERCHANDISE & PRICING SCHEDULING

All pricing designations for our products are subject to adjustment without prior notification. We reserve the authority to modify or discontinue the Service (or any portion of its content) at any given time without liability. While we make every attempt to exhibit product colors and textures as accurately as possible, we cannot guarantee that your monitor’s display will perfectly reflect the actual items.

SECTION 4 - GOVERNING LAW

These Terms of Service, along with any independent contracts through which we provide you Services, shall be governed by, interpreted, and construed in absolute accordance with the laws of the State of California, United States.

SECTION 5 - CORPORATE INFORMATION & SERVICE CHANNELS

⚠️ CRITICAL NOTICE: SUPPORT VS. OPERATIONS ADDRESS

To guarantee your inquiries are addressed promptly and your assets remain secure, please distinguish between our digital customer support and our corporate administrative location:

  • Digital Customer Assistance (Primary Channel): For all inquiries regarding order status, shipment tracking, billing issues, or product feedback, please communicate directly with our digital helpdesk at help@poppyvie.com. Our dedicated team reviews and responds to all incoming emails within 24–48 business hours (excluding weekends and statutory holidays).

  • Corporate Administration Address: Our legally registered corporate office is located at 1219 Regina St, Rocklin, CA 95765, United States.

  • ❌ NO PHYSICAL RETURNS ALLOWED AT THIS FACILITY: Please be explicitly advised that this California destination operates strictly as an administrative and operations headquarters. We do not house merchandise or handle physical customer returns/exchanges at this location. Any return parcels dispatched to this address without prior written confirmation from our email support team will be automatically rejected by the building facility or lost in transit, rendering your refund void.