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Have a question about your order, shipping, or just want to chat about style? The customer experience team at Poppyvie is always here to assist you.
Email Support: help@poppyvie.com
Response Time: We review and respond to all digital inquiries within 24–48 business hours (excluding weekends and statutory holidays).
⏱️ CUSTOMER SERVICE HOURS Monday – Friday: 9:00 AM – 6:00 PM (EST)
⚡ Pro-Tip: If you are emailing about an existing order, please include your Order Number in the subject line so we can skip the small talk and resolve your issue faster!
⛔ NO RETURNS ACCEPTED AT OUR REGISTERED OFFICE
To ensure your assets remain secure, please note: Our administrative address in California (1219 Regina St, Rocklin, CA 95765) functions strictly as an operational headquarters. We do not store inventory or handle physical packages at this facility.
Please DO NOT ship returns, exchanges, or parcels to this address. Any unauthorized packages mailed here will be automatically rejected by the building facility or lost in transit, which means we will be unable to issue your refund.
Need to make a return? Simply contact us first at help@poppyvie.com during our operational hours. Our team will provide you with the exact address of our designated fulfillment warehouse along with an easy step-by-step guide.
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