Refund policy

At Poppyvie, your satisfaction is our priority. If a piece doesn't align with your style or expectations, we are fully committed to helping you find a solution. Please review our revised return guidelines below.

⏱️ THE 30-DAY WINDOW

We gladly accept returns within 30 days from the date your package was delivered. To qualify for a full refund, all items must meet the following criteria:

  • 🏷️ Unworn, unwashed, and completely unaltered.

  • 🏷️ Original tags and packaging must be attached and intact.

  • ❌ Items purchased as Final Sale or clearance are ineligible for return or exchange.

⚠️ CRITICAL NOTICE: AUTHORIZED RETURNS ONLY

⛔ NO RETURNS ACCEPTED AT OUR REGISTERED OFFICE

Keep it safe! Our administrative office address in California (1219 Regina St, Rocklin, CA 95765) is strictly for corporate paperwork and digital operations. We do not store inventory or handle physical packages here.

🔄 THE RETURN PROCESS (STEP-BY-STEP)

  • Step 1: Submit a Request 📩 Send an email to help@poppyvie.com with the subject line: "Return Request - [Your Order Number]".

  • Step 2: Receive Fulfillment Details 🗺️ Our support team will review your request within 24–48 business hours and provide you with the correct, authorized return shipping address.

  • Step 3: Dispatch Your Package 📦 Securely pack your items and ship them to the designated warehouse provided by our team. We strongly recommend utilizing a trackable shipping service, as we cannot be held responsible for items lost in transit.

💰 REIMBURSEMENTS & PROCESSING

Once your return arrives at our fulfillment hub and passes a routine quality inspection, your refund will be initiated.

  • Refund Method: The credit will automatically be issued to your original form of payment.

  • Timeline: Please allow 5–10 business days for the transaction to appear on your statement, depending on your financial institution.

  • Shipping Fees: Original shipping charges are non-refundable. Unless the return is a result of our error (e.g., defective or incorrect items), customers are responsible for covering return shipping costs.

💬 QUESTIONS?

If you need assistance with sizing or have questions about your return, please reach out to our customer care team at help@poppyvie.com. We are always here to assist you!